Shipping policy
SHIPPING POLICY
Last updated: July 21, 2026
1. Company Information
Company: Gomez y Tudela S.L.
Trading Name: SENA
Registered Address:
Calle Serafín Álvarez Campana 7
11500 El Puerto de Santa María
Cádiz, Spain
Customer Support Email:
soporte.tiendaonline@outlook.es
2. Scope
This Shipping Policy explains how orders placed through the SENA online store are processed, shipped, and delivered.
By placing an order, you agree to the terms set out in this policy.
3. Shipping Destinations
SENA ships to customers in many countries worldwide.
However, certain destinations may be unavailable temporarily or permanently due to logistical, customs, legal, or force majeure reasons.
Available shipping destinations will be displayed during checkout.
4. Order Processing Time
Once payment has been successfully confirmed, your order will enter our processing queue.
Orders are typically prepared within 1–3 business days.
During promotional periods, holidays, peak seasons, or exceptional circumstances, processing times may be longer.
5. Estimated Delivery Times
Delivery times are estimates only and may vary depending on the destination country, shipping carrier, customs procedures, and other factors beyond SENA's control.
Typical delivery estimates are:
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Mainland Spain: 5–10 business days
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European Union: 5–12 business days
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Rest of the World: 7–20 business days
These delivery times are estimates and should not be considered guaranteed delivery dates.
6. Shipping Costs
Shipping charges are clearly displayed during checkout before your purchase is completed.
Where free shipping promotions are available, they apply only under the specific conditions stated on our website.
7. Order Tracking
Where supported by the shipping carrier, you will receive a tracking number once your order has been dispatched.
Tracking updates are provided by the carrier and may not appear immediately after shipment.
8. Shipping Address
Customers are responsible for providing a complete, accurate, and up-to-date shipping address.
SENA is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
If an order must be reshipped due to an incorrect address, the customer may be responsible for any additional shipping costs.
9. Failed Delivery Attempts
If no one is available to receive the package at the delivery address, the shipping carrier may:
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attempt delivery again;
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leave the parcel at a local collection point;
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return the shipment to the sender.
The exact procedure depends on the policies of the shipping carrier.
10. Returned Shipments
If an order is returned to SENA due to reasons attributable to the customer, including but not limited to:
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an incorrect delivery address;
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refusal to accept the package;
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repeated failed delivery attempts;
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failure to collect the parcel within the carrier's specified timeframe;
SENA may deduct from any refund the actual costs incurred for the original shipment, return shipping, storage, and administrative handling, to the extent permitted by applicable law.
If the customer requests the order to be shipped again, new shipping charges will apply.
11. Lost Orders
If your order has not arrived within a reasonable period after the estimated delivery date, please contact our Customer Support team.
SENA will initiate an investigation with the shipping carrier.
While the investigation is ongoing, we cannot guarantee a replacement shipment or refund.
Once the carrier officially confirms that the package has been lost, SENA will, where appropriate, either resend the order or issue a full refund.
12. Damaged Deliveries
If your package arrives visibly damaged, please contact us as soon as possible by email.
Please include:
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your order number;
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photographs of the outer packaging;
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photographs of the product;
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a brief description of the issue.
Providing this information helps us resolve the claim with the shipping carrier as quickly as possible.
13. International Shipping
Orders shipped to countries where SENA does not collect applicable taxes may be subject to:
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customs duties;
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import taxes;
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local VAT or sales tax;
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customs clearance fees;
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other charges imposed by the destination country.
Where applicable, these charges are the sole responsibility of the customer.
SENA has no control over these fees and cannot estimate their amount.
14. Delays Beyond Our Control
SENA is not responsible for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:
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customs inspections;
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transportation or logistics disruptions;
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strikes;
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severe weather conditions;
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international conflicts;
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government restrictions;
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pandemics;
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force majeure events.
In these situations, estimated delivery times may be extended.
15. Split Shipments
Orders containing multiple products may be shipped in separate packages if required for logistical or inventory reasons.
Receiving part of your order before the remaining items does not necessarily indicate a problem with your shipment.
16. Transfer of Risk
The risk of loss or damage to the goods passes to the customer, or to a third party designated by the customer (other than the carrier), when the products are delivered, in accordance with applicable consumer protection laws.
17. Customer Responsibilities
Customers are responsible for:
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providing accurate shipping information;
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inspecting the package upon delivery;
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contacting SENA promptly if any issue arises;
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complying with any import regulations applicable in their country.
18. Changes to This Shipping Policy
SENA may update this Shipping Policy from time to time to reflect legal, operational, or commercial changes.
Any changes will not affect orders that have already been confirmed.
19. Contact
If you have any questions regarding shipping, tracking, or delivery issues, please contact us exclusively at: